Terms & Conditions
The legal stuff
Saddles are either bought outright or with a 30 day trial. You can return an outright saddle as long as it has not been used and is in the condition it was sent out in- Tags attached and packaged it was sent in. (No cheeky little rides)
Saddle Trial on 30 day approval
The trial fee varies per product as this price is related to the retail price
Trial saddles can be saddles from our saddle library and may have been used previously and therefore not always brand new saddles however should you have received a trial saddle it can be exchanged for a brand new before the end of the trial period should you be keeping the saddle. We do aim to send brand new saddles when possible and all saddles sent will be fit for purpose and fully sanitised.
Please take care of the saddle, as it is the customers – (the holder of the account that the saddle is purchased on) responsibility to make sure that the saddle is kept in good condition throughout the trial period and thereafter, the customer is also responsible that the saddle is kept safe from theft and loss, as if you cannot return then you will be unable to return the saddle for the part refund.
It is recommended that the saddles are returned via a tracked postal facility as The Seat Post cannot be held responsible for any loss or damage in the post when being returned.
30 Day Fee Brackets
SADDLE VALUED HIRE CHARGE
ONE OFF FLAT FEE OF £15.00 NO MATTER HOW EXPENSIVE THE SADDLE- TRY BEFORE YOU GET SADDLED WITH THE WRONG ONE !
30 Day Trial Period
The 30 day’s trial period will start from the postage date that The Seat Post posts the saddle which will be postal dated on the envelope, which takes less than 48 hours from dispatch for delivery to the UK. The return date that the saddle has reaches The Seat Post will be the date of dispatch which will be 30 days after the postal date. Please note it can take 1-2 working days to dispatch and deliver orders.
Dates to which the saddle should be returned may be subject to change if the day falls on a Public Holiday. If the saddle is not returned by that date then or the bit is returned damaged or not fit for purpose you will not be entitled to a refund.
SADDLES BOUGHT OUTRIGHT
Buy your saddle without a 30 day trial. Your saddle will be sent out in a brand new condition. The saddle may be returned for a refund in an unused condition within 7 days as per your buying rights. If you are not satisfied with the goods for any reason or you have ordered the wrong size please inform us within seven days of your receipt of the products, and we will be happy to exchange or refund the goods as long as the product is in the condition it was received, unused and in its original packaging. Postage and packaging charges are non refundable unless the item is faulty then special arrangements will be made. We advise that if you are returning a product that you use a recordable delivery service as we cannot be held responsible for lose or damage in the post.